Desktop Support Technician

Requirements, wishes:В Prefer 3-5 years IT experience, including technical training
? Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office
suite of applications
? Experience with imaging windows 10 OS.
? Familiar with basic network concepts (eg, TCP IP, Windows Networking, Ethernet)
? Networked printer experience (queue creation, server maintenance, etc.)
HCL Confidential
? Experience in using PC-based word processing, presentation, and e-mail software preferred
? Experience with using PC-based spreadsheet software sufficient to develop formulas,
complete calculations across multiple worksheets, and use functions preferred
? Ability and willingness to work extended hours or a modified schedule to support planned
activities or emergency situations
? Outstanding customer service and interpersonal skills
? Excellent organizational skills and ability to prioritize tasks among many competing requests
? Experience working in or supporting a call center or help desk environment
? MCP and or A + Certifications
? Aptitude for learning
? Excellent oral and written communication skills
? Ability to work in teams and in a team environment
? Able to lift up to 50 pounds
? Own car for transportation (mileage will be reimbursed by policy)
? Valid driver&# 039;s license

Responsibilities:В Image and install software on Windows, and Apple laptops/desktops including IMAC
(installations, moves, additions, and changes) and Remote support
? Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh
and mobile devices
? Printer break-fix and installation
? Disposal, redeployment and Asset reclaim
? Shipping coordination
? Data Backup and Data Recovery coordination
? Hardware Refresh
? Warranty and Out-of-warranty repair and replacement
? Depot Services
? Walk Up Support
? Spare parts management
? Executive (VIP) Support
? Audio and Video Support including Health Checks
? Inventory and Asset Management – ??Depot Operations
? Coordinate with external vendors for dispatch support
? Identify and resolve hardware and software application conflicts
? Open and close service requests, as well as manage the classification, assignment, tracking,
and completion of requests or incidents
? Responsible for asset tagging and entering all incoming equipment into our asset
management system
? Collaborate with cross functional teams to properly onboard incoming new hires
? Ensure that hardware is properly assigned and updated into our management system
? Provide weekly reports on physical inventory counts as well as record weekly outflows of
hardware equipment
? Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
? Ensure that resolutions are consistent with company standards and policies

Conditions:В  Every moday visit in every week.