Customer Care Agent

Вакансия от:
  • Компания:
  • Заработная плата:
  • График работы:
  • Город:
  • Gameloft
  • договорная
  • полный рабочий день
  • Харьков

Требования к кандидату

  • Образование:
  • Опыт работы:
  • полное высшее
  • от года

Информация о вакансии

Definition:

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Roles and responsibilities:

  • Give Support to the customers: Identify and solve customer problems using dedicated web tools
  • Handle and manage web tools specially made for customer support.
  • Keep a record of each case in another dedicated web tool.
  • Escalate higher problems and send them to the appropriate team when needed.
  • Notify Leads when a recurrent problem appears, to prevent further cases
  • Be able to identify problems and create new templates for recurrent ones.
  • Be informed on promotions and information on respective countries.

Requirements:

  • Fluent level of English
  • Upper-Intermediate or Advanced level of second language (Spanish / German / French) is a must
  • Previous working experience in sales or PR is a plus
  • Microsoft Office skills
  • Excellent communication skills
  • Aptitude for team work
  • Excellent interpersonal relationship
  • Be responsible and patient

!!!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!!!

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