Customer support manager (English)

Вакансія від:
  • Компанія:
  • Заробітна плата:
  • Графік роботи:
  • Місто:
  • M2E
  • договірна
  • повний робочий день
  • Дніпро

Вимоги до кандидата

  • Освіта:
  • Досвід роботи:
  • повна вища
  • бажано

Інформація про вакансію

Описание вакансии

M 2E provides unique solutions for businesses working with the biggest marketplaces — eBay, Amazon, Walmart.

If you want to be a part of a team developing own platform for eCommerce services and make a valuable contribution to the creation of High Load project — join us!

We are looking for a talented person to hold a position of Support manager.

To learn about our product in more detail, follow the link https://m 2epro.com/

Responsibilities:

  • technical support via the ticketing system
  • prioritizing user requests
  • analyzing and testing the operation of the application
  • providing individual solutions for customers based on their business needs

Requirements:

  • English — Intermediate or higher
  • analytical skills: to evaluate the information and decompose high-level information into details
  • a challenging and inquiring mind
  • attention to details and tenacity
  • quick logical thinking

It might be an advantage if you have:

  • experience as a technical support (or similar — QA, technical writer)
  • experience in eCommerce (Magento/eBay/Amazon) area

What we offer:

  • work in the product IT company
  • friendly atmosphere
  • employee benefits
  • constant development
  • no bureaucracy
  • modern and comfortable office with a cabinet system