Customer support manager (English)

Описание вакансии

M 2E provides unique solutions for businesses working with the biggest marketplaces — eBay, Amazon, Walmart.

If you want to be a part of a team developing own platform for eCommerce services and make a valuable contribution to the creation of High Load project — join us!

We are looking for a talented person to hold a position of Support manager.

To learn about our product in more detail, follow the link https://m 2epro.com/

Responsibilities:

• technical support via the ticketing system
• prioritizing user requests
• analyzing and testing the operation of the application
• providing individual solutions for customers based on their business needs

Requirements:

• English — Intermediate or higher
• analytical skills: to evaluate the information and decompose high-level information into details
• a challenging and inquiring mind
• attention to details and tenacity
• quick logical thinking

It might be an advantage if you have:

• experience as a technical support (or similar — QA, technical writer)
• experience in eCommerce (Magento/eBay/Amazon) area

What we offer:

• work in the product IT company
• friendly atmosphere
• employee benefits
• constant development
• no bureaucracy
• modern and comfortable office with a cabinet system