Technical Support Specialist

We are looking for a full-time Сustomer Support staff member to participate in our project — an application for genealogy lovers.

Requirements:

• High level of English, B 2 minimum
• 1+ years of commercial experience in customer support, strong knowledge of various software
• Practical experience with live chat support
• High attention to detail, analytical mindset and logical thinking
• Basic computer literacy and understanding of applications
• Technical background
• Familiarity with the software development process is a plus

Responsibilities:

• Assisting customers with technical support inquiries
• Collaborating with other Customer Support team members
• Advocating for customer perspectives within the company
• Analysing issues and coordinating with other departments to enhance products
• Troubleshooting software issues and delivering solutions

• We offer:
• Full-time remote employment
• Free medical insurance coverage and health program
• Paid sick leave
• 24 fully paid vacation days