Operator Relations Manager

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A 2P, P 2A SMS services, offering omnichannel communication with end users, as well as proprietary software. We are currently looking for an Operator Relations Manager.

What we offer:

• The opportunity to work remotely.

• Flexible working hours, Monday to Friday from 9: 00 AM to 6: 00 PM (including 1 hour for lunch).

• Competitive salary with a base rate plus a bonus component.

• Step-by-step adaptation to the role.

• Paid internship.

• Career development opportunities.

• The chance to improve your English language skills.

• Opportunities to attend international conferences.

• A cohesive team of responsible and hardworking colleagues who are progressive and friendly. We value common sense and a sense of humor. No formalities — everyone is on a "first-name" basis here.

Requirements for the position:

• Fluent in Ukrainian, English — at least B 2 Upper Intermediate level (both oral and written communication).

• Proven sales skills and results.

• Ability to articulate thoughts clearly, especially in written communication.

• Responsibility, honesty, and punctuality.

• A strong sales skills, negotiation experience, and the ability to establish long-term relationships.

• Structured thinking, high level of self-organization, attention to detail, excellent communication and teamwork skills.

• Motivation to develop and results-oriented.

• Must have a reliable power supply — our work requires being always online, with a charged device and internet connection, regardless of power availability!

Responsibilities:

• Manage and develop partnerships with telecommunications operators and providers worldwide.

• Serve as the primary point of contact for existing operator partners on technical and commercial matters.

• Negotiate contracts, interconnection agreements, and pricing models with telecom operators.

• Monitor the quality and effectiveness of services provided, ensure compliance with SLA terms.

• Collaborate closely with colleagues from technical and financial departments to ensure efficient launch and development of partnerships.

• Analyze traffic, volumes, and performance reports to optimize routes and costs.

• Identify new business opportunities and expand the network of operator partners.

• Monitor telecommunications market trends, regulatory updates, and technological innovations.

• Resolve disputes, handle escalations, support billing and reconciliation processes.

• Ensure clear communication and respond promptly to inquiries.

• Search for direct routes from telecom operators worldwide.

• Participate in specialized exhibitions and conferences, representing the company on the international stage.