Customer Specialist

Description

Spinomenal is a dynamic force in the online casino sector, bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry, Spinomenal serves as a playground for fostering creativity and collaboration. By nurturing an environment where employees thrive on teamwork and communication, Spinomenal maintains a rapid pace of innovation and development. This dedication to collective effort and shared vision has propelled Spinomenal to success, delivering captivating and cutting-edge gaming experiences to players

worldwide.

We&# 039;re looking for a Customer Support superstar to join our Business Operations

Department!

About the team

The Customer Support Team is responsible for providing frontline support and service to clients and customers, addressing technical issues, and ensuring a high level of customer satisfaction. This role involves troubleshooting, problem-solving, and communicating effectively with both technical and non-technical users.

Responsibilities

? Client Interaction: Serve as the first point of contact for customers experiencing technical issues, providing prompt and accurate customer service

? Issue Resolution: Diagnose and troubleshoot software, and network issues. Provide timely resolution of technical problems to ensure minimal disruption to the client

? Escalation: Escalate unresolved issues to the appropriate internal teams, such as second-tier support or development teams. Follow up on escalated issues to ensure resolution

? Documentation: Document technical knowledge in the form of notes and manuals. Maintain detailed records of customer interactions and steps taken to resolve issues

? Feedback Loop: Provide feedback to the team and management on recurring

customer issues, potential improvements, and customer suggestions

? Training: Occasionally conduct or assist with product training sessions for

clients, helping them understand features and best practices

? Monitoring and Reporting: Monitor customer service and technical support metrics. Prepare and present reports on incident trends and areas for improvement

Requirements

Education: A degree in Computer Science, Information Technology, or a related field is an advantage

Experience: Proven experience in customer support, technical support, or a similar role. Experience in the iGaming industry is a plus

Technical Skills:good understanding of computer systems, mobile devices, and other tech products. Familiarity with remote desktop applications and help desk software is an advantage

Problem-Solving: Excellent problem-solving and analytical skills

Communication:В Excellent communication skills, capable of explaining complex information clearly and concisely

Customer-Oriented:Strong customer service orientation with a patient and empathetic attitude

Teamwork:Ability to work well in a team environment, collaborating with other departments as necessary

Continuous Learning:В Willingness to continually update knowledge of the company&# 039;s products and tech trends

Advantages

Working knowledge of technologies such as JavaScript, HTML, CSS , JSON, SQL Candidates with a QA-oriented background familiarity with cloud environments

Tech Stack

Telecommunications Team work Projects Java Script HTML CSS JSON SQL