Customer Support Engineer (!Night shifts!)

We are looking for a full-time Customer support staff member to participate in our project — an application for genealogy lovers.

Work schedule:
Night shift from 10 p.m. till 6 a.m., 5 nights per week.

Requirements:
— High level of English, B 2 minimum
— 1+ years of commercial experience in customer support, strong knowledge of various software
— Practical experience with live chat support
— High attention to detail, analytical mindset and logical thinking
— Basic computer literacy and understanding of applications
— Technical background
— Familiarity with the software development process is a plus

Responsibilities:
— Assisting customers with technical support inquiries
— Collaborating with other Customer Support team members
— Advocating for customer perspectives within the company
— Analysing issues and coordinating with other departments to enhance products
— Troubleshooting software issues and delivering solutions

We offer:
— Full-time remote employment with night shifts (from 10 p.m. till 6 a.m., 5 nights per week)
— Free medical insurance coverage and health program
— Paid sick leave
— 24 fully paid vacation days