Support Specialist

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A 2P, P 2A SMS services, offering omnichannel communication with end users, as well as proprietary software. We are currently looking for a Technical Support Specialist with experience in telecom (ideally in an SMS hub or provider) to join our growing team.

We offer:

• Opportunity to work remotely.
• Convenient work schedule: Monday to Friday, from 9: 00 to 18: 00 (with a 1-hour lunch break).
• Competitive salary with a fixed base and performance-based bonuses.
• Step-by-step onboarding and training process.
• Internship and training at the company’s expense.
• Career development opportunities.
• Collaboration with global international brands and partners.
• Chance to improve your English skills.
• A cohesive and friendly team — everyone you’ll work with is responsible, hardworking, progressive, and fun. We value common sense and a good sense of humor. No bureaucracy — we’re all on a first-name basis.

Main Responsibilities:

• Provide timely and professional technical support to clients and partners via email, ticketing system and other communication channels.
• Monitor SMS traffic delivery, troubleshoot message delivery issues and escalate to relevant teams when necessary.
• Analyze SMPP logs, and other system data to identify and resolve client issues.
• Assist clients with integration and interconnection processes, including SMPP, HTTP API.
• Maintain detailed records of support cases, actions taken, and resolution outcomes.
• Collaborate with internal teams (sales, routing, billing, operations) to ensure fast and accurate issue resolution.
• Stay up-to-date with system changes, platform updates, and new features relevant to messaging services.Our ideal candidate should have:
  • Fluent Ukrainian, and English at B 2 Upper Intermediate level or higher (both spoken and written).
  • Ability to clearly express thoughts, especially in written communication.
  • Responsibility, honesty, and punctuality.
  • A strong client needs analysis skills and the ability to select effective technological solutions.
  • Structured thinking, high self-organization, attention to detail, excellent communication and teamwork skills.
  • Self-motivated and result-oriented.
  • Basic knowledge of network protocols (TCP/IP, HTTP, DNS).
  • Basic knowledge of Linux command line.
  • Preferred: Familiarity with SMPP protocol basics.
  • Be technically equipped — our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!